Refund Policy

Refund Policy for LustLengths Extensions

 

At LustLengths Extensions, we strive to ensure our customers are completely satisfied with their purchases. Due to the nature of our products, we have specific guidelines regarding returns and refunds.

 

1. Refund Eligibility

 

We only offer refunds for items that meet the following criteria:

• The product must be unused, unopened, and in its original packaging.

• Returns must be initiated within 7 days of receiving your order.

• Hair extensions must not have been worn, altered, washed, or damaged.

 

Note: For hygiene reasons, we cannot accept returns on any product that has been tampered with.

 

2. Non-Refundable Items

• Custom or made-to-order extensions.

• Sale or discounted items.

• Services such as hair extension applications or installations.

 

3. How to Initiate a Return

 

To request a return or refund:

1. Email us at [your email address] with your order number, reason for return, and photos of the item (if applicable).

2. Wait for our approval before sending the item back.

3. Once approved, ship the item to:

LustLengths Extensions

[Your Address]

 

Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.

 

4. Processing Refunds

• Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.

• If the item does not meet refund eligibility, it will be sent back to you, and no refund will be issued.

 

5. Exchanges

 

We do not offer exchanges. If you need a different product, please initiate a return for the original item and place a new order.

 

6. Defective or Incorrect Items

 

If you receive a defective or incorrect product, please contact us within 3 days of receipt with photos and your order details. We will prioritize resolving the issue promptly.